Terms and Conditions

Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
Disable user accounts.
Write down any other terms or conditions that protect you or your audience.

Return and Refund Policy

Shipping Policy

Effective Date: 05/01/2025

At East Texas Flames, we are committed to delivering your order quickly, safely, and affordably. Please review our shipping policy below before placing your order.

1. Order Processing

Orders are typically processed within 2–3 business days after payment is received.
You will receive an email confirmation with tracking information once your order has shipped.

2. Shipping Methods & Delivery

We ship most products via LTL freight carriers or UPS/FedEx depending on size and weight.
Large items such as fireplaces and grills are shipped via freight delivery. Standard freight deliveries are curbside only (the driver will deliver to the curb at the end of your driveway).
Customers are responsible for moving items from the curb into the home or installation area.
If you require inside delivery or white-glove service, please contact us before placing your order. Additional charges may apply.

3. Shipping Costs

Shipping costs are calculated at checkout and depend on weight, size, and destination.
Promotional free shipping offers (if applicable) will be clearly noted on product pages.

4. Delivery Inspection & Damage Claims

Upon delivery, please inspect your order before signing the delivery receipt.
If there is visible damage to the packaging or product, note it on the delivery receipt and take photos before accepting the delivery.
Hidden (concealed) damage must be reported to us within 48 hours of delivery with photos.
Failure to note damage at delivery may limit our ability to file a claim with the carrier.

5. Delivery Times

Typical delivery times range from 5–10 business days depending on product availability and shipping location.
Delays due to weather, carrier issues, or supply chain factors are outside our control, but we will provide updates whenever possible.

6. Shipping Restrictions

We currently ship within the continental United States, with the following exceptions:
- We do not ship to California, Montana, or Wyoming.
We do not ship to P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, or U.S. territories unless special arrangements are made.

7. Contact Us

For questions about shipping or to request special delivery arrangements, please contact us:

East Texas Flames
Como, TX
Email: bennett@easttexasflames.com
Phone: (903) 348-7815